Making a purchase
You will have an opportunity to check and correct your order details up until the moment you submit your order to SagePay (our secure payment system) by clicking proceed on the "check out" page. After submitting an order to us we will give you an order reference number and details of the products you have ordered. This information is an acknowledgement, not acceptance of your order. Acceptance of your order will only occur when you receive an e-mail from Symply to confirm payment has been received. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Normally, our deliveries will next working day for orders placed before 2pm for orders placed on a working day (Monday to Friday). We do everything we can to meet this delivery schedule. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please call us using the Contact Us page. Claims should be made within 3 days after the date of delivery, failing which the foods shall be deemed without defect and in accordance with the delivery documents.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
For orders made from the UK, 20% VAT is added unless specified.
All names, logos, text, artwork, video, trademarks and other content of this website are the property of Symply Pet Foods Ltd. That means you must not carry out any of the following actions without the express written agreement of Symply Pet Foods Ltd:
- Republish or use material from this website
- Reproduce and copy material on our website for a commercial purpose
- Show any material from our website in public
Cookies contain information stored as data files which websites send to your computer whilst you are viewing the site. They are used to improve your experience and make your use of the site more efficient. We use them to remember and process the items in your shopping cart. In addition, it will store your details if you select the "remember me" option. Please note that if you turn cookies off, you will be unable to place orders.
Information we may store:
- Information about your visits and use of this website
- Information regarding any transactions carried out between you and us, including purchases you make of our products
- Information that you provide for the purposes of registering with us
- Information for the purpose of facilitating delivery of our products
We will request personal information such as your name, address, contact telephone number and e-mail address to facilitate the processing of on-line purchases. Personal information is used solely by us, Protx (our secure payment system) and the courier company for the purpose of delivery. Personal information is never sold on to other companies.
Symply Pet Food Ltd does not store your payment details; these are encrypted and sent to Protx for processing. Protx may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect both you and us against fraudulent transactions.
We may also ask if you would like to receive information about our product range, special offers and other information that you may find useful. You will have the option of opting out of such mailing lists and Symply Pet Foods Ltd will honour this.
Limitation of liability
Symply Pet Foods Ltd shall not be liable for damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the content. Symply Pet Foods Ltd has no duty to update this site and hence is not liable for any failure to update such information.
We may offer links to websites external to this website, Symply Pet Foods Ld are neither responsible nor liable for your use of other websites.
Symply Pet Foods Ltd
Anglo Business Park
Telephone: 01494 775222
Fax: 01494 775223
Company registration number: 6863984